China's flights hit record high on-time performance since 2010, reaching 80.13 percent last year, according to the Civil Aviation Administration of China (CAAC).
The outcome came as the administration launched a special campaign in 2018 to improve the service quality and management in the civil aviation industry.
The on-time departures saw an 8.89-percentage point increase to 82.51 percent last year, and the flights were delayed 15 minutes on average, 9 minutes less than that in 2017, CAAC data showed.
With the paperless strategy, 225 million passengers enjoyed the convenience and saved 18.75 million hours.
The CAAC said that it would continue to seek improvements in airport on-time performance, ticket sales service quality, flight wifi availability and complaint handling.
China is now the world's second-largest civil aviation market after the United States. The country handled 610 million passenger trips in 2018 and is projected to deliver 680 million passenger trips in 2019.
According to the International Air Transport Association's forecast, China will become the world's largest civil aviation market between 2024 and 2025, and its air passenger volume will come to 1.6 billion by 2037.
The outcome came as the administration launched a special campaign in 2018 to improve the service quality and management in the civil aviation industry.
The on-time departures saw an 8.89-percentage point increase to 82.51 percent last year, and the flights were delayed 15 minutes on average, 9 minutes less than that in 2017, CAAC data showed.
With the paperless strategy, 225 million passengers enjoyed the convenience and saved 18.75 million hours.
The CAAC said that it would continue to seek improvements in airport on-time performance, ticket sales service quality, flight wifi availability and complaint handling.
China is now the world's second-largest civil aviation market after the United States. The country handled 610 million passenger trips in 2018 and is projected to deliver 680 million passenger trips in 2019.
According to the International Air Transport Association's forecast, China will become the world's largest civil aviation market between 2024 and 2025, and its air passenger volume will come to 1.6 billion by 2037.
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